Frequently Asked Questions

No. The MyOwl system requires a broadband connection usually via a connection to your home router. The security from your router plus the security from the MyOwl system provide greater security than ever before.

i) Do you have a broadband connection from your Internet provider?
This could be a DSL or cable internet provider. There is no support of dial up services.

ii) Do you have a working Wi-Fi router in your home with an available LAN port?
The router allows the distribution of the broadband signal to other devices in your home. It supports both physical connection and wireless to these devices. Our system will require a physical connection to one of the available LAN ports on the router.

iii) Do you have a working smartphone with data plan?
Your smartphone will be needed to install and access our security control app, and for support of SMS messaging, streaming video, and email.

iv) Do you have power outlets located where you are placing the cameras and Shuttle?
This, primarily, eases the installation by having these devices near AC outlets. In addition, it would be ideal to have the Shuttle also near your home router, since there is a required physical connection to a LAN port.
Please follow the step by step instructions of our installation guide and you should have no problems with our security system coming on-line successfully.

Our security system is designed so that there is no delay from the sensors being triggered and the siren going off. Upon the sensors being triggered, both the Owner and the Authorized Users will receive push-notifications on their smartphones. The Owner will also receive an email with 1 attached snapshot taken by each camera. Each camera records a 30 second video-gram recording of the event, viewable by the Owner and Authorized Users. The video-grams are listed in the details for the event. Upon verification of the event, both Owner and Authorized Users can disarm the system to cancel the siren. If there is no response to the event, each Emergency Contact will receive 1 text message alert 5 minutes after event being triggered.

The first level of security is authentication and your password is encrypted when you sign in to your account. At the next level where all data is transmitted, including videos, images, as well as account information, bank-level AES data encryption is used.

With your privacy in mind, we store your videos locally. Video-grams are stored inside each Shuttle’s internal storage, or optionally can store to camera SD card. Ad-hoc recordings are stored on your smart device.

This is normal. Your system comes preconfigured with all the devices activated. You will notice that the sensors without batteries installed do not have a last updated timestamp under them like the installed sensors. You can go to the “Sidebar Menu” of your app, tap on “Device Management”, then select the sensor and “Remove” it.

Not difficult at all. Follow the step by step instructions below:
First sign in to your mobile app,

a) To add a Shuttle (OPU)
From the home screen, tap the “Sidebar Menu” icon
Tap “Device Management”
Tap “Add” in the upper right corner and choose “New OPU”
Follow the instructions on the application

b) To add a camera
From the home screen, tap the “Sidebar Menu” icon
Tap “Device Management”
Tap “Add” in the upper right corner and choose “IP Camera”
Follow the instructions on the application

c) To add a sensor
From the home screen, tap the “Sidebar Menu” icon
Tap “Device Management”
Tap “Add” in the upper right corner and choose “Sensor”
Follow the instructions on the application

Go to the sign in page of your MyOwl app
Tap “Forgot password?”
You will be prompted to provide the Account Number (phone number)
Tap “Submit”
The following message will appear, “Request submitted. An email with a new password will be sent to you shortly”. A new password will be emailed to the email address that is associated with your account.
You can then change the randomly generated password by:
From the home screen, tap the “Sidebar Menu” icon
Tap “My Profile”
Tap “Change Password”. Enter the randomly generated password, type in the new password, retype new password
Tap “√” (Save)

You can have as many locations as you would like. We do not place a limit on the number of Shuttle you can own. You can check our service plan at http://localhost/myowl/plans

Verify notifications are turned on in the MyOwl mobile app.
From the home screen, tap the “Sidebar Menu” icon
Tap “Notifications”
Ensure “Push Notification” is “ON”. Ensure “Audio alerts on mobile” is “ON”.
Then check the smartphone volume control, including the mute button.
On Android devices, verify the sound status in settings, sound, volumes, Music, video, games, and other media.
Turning on app notification with Android devices: Settings, Application Manager, MyOwl, tap check show notifications box.
On iOS devices, verify the sound status in settings, sounds, Ringer and Alerts.
Turning on app notification with iOS devices: Settings, Notification Center, MyOwl, alert style not set to none, Sounds = “On”, Show in Notification Center = “On”, Show in Lock Screen = “On”

We suggest you change your password on another smartphone with our app installed. You would need to sign in to your account and change your password. You can also contact us to disable your account.

First unplug and plug the camera back in. If the camera is still offline after 2 minutes, plug in the camera closer to the Shuttle and wait 2 minutes. If it still does not come back online, MyOwl Technical support would be happy to provide further assistance.

Verify the Shuttle is connected to your router. If all looks okay, unplug the Shuttle for 10 seconds, then plug it in again. If the Shuttle does not come back online within 3 minutes, MyOwl technical support would be happy to provide further assistance.

If you have DSL shared with a land line, unplug the router for 10 seconds, then plug it back in.

Almost every homeowners insurance provider offers some level of discount for self monitored security devices for burglars and fire. Check with your specific provider to determine the amount of your discount.

You can contact MyOwl Support at XXXXXXXXXX, Mon.-Fri. 9am-7pm. You can speak with one of our technical support specialists. You may also choose to email us, and leave a detailed message anytime and we will be happy to respond within one business day.

In the event of internet outage, MyOwl system will still function locally: As an intruder triggers a sensor, the siren will activate as an intruder deterrent, and video clips will be recorded. Users will receive the video notification once the internet is restored.